More Sales on Christmas Season! It Is Possible!

Is there live chat support on your e-Commerce website? No? You are losing your customers and income!

It is the hottest time of Christmas season now. Christmas is so close, and there are so many things to do and buy. This is the busiest time for many retailers. Sign in your website analytics account and check if conversion rate of your website is low, satisfying or great. Don’t think it is great? You have a room to improve it!

There is a good opportunity to improve your online sales almost immediately. Install HelpOnClick live chat to your website and let your sales person or someone who knows your products communicate to your website visitors via live chat. HelpOnClick live chat can be integrated into any website within just few minutes, so you can see the results today!

Here are some tips on how you can better assist your website visitors on Christmas season.

• Know your products and special offers. Your chat agents should be aware of all your specials, their terms and conditions. Create predefined messages to help your agents.
• All required information should be provided within a chat session. There are only few days till Christmas left, and your customers cannot wait for email support.
• Make sure you inform customers on delivery date. If you promise to deliver before Christmas, there will be no excuse if you fail. If you only can deliver after Christmas holidays, make it very clear to your visitors.
• Customize your automated invitations. Set up different texts for different pages according to their content. The visitors will more probably accept your invitations.
• Monitor visitor’s activities on your website. If you see that a visitor has spent over 30 seconds on checkout page, ask if he needs assistance. Do not lose customers on checkout.
• Collect email addresses of your visitors. If they do not buy now, they can still come later.
• Customize photos of your operators. Make your operators wear Santa’s hat or add a Christmas frame to the photos. Let your visitors feel Christmas spirit.

You have few more days to increase your Christmas sales and make your customers happy. Hurry up and sign up for HelpOnClick live chat service. It is free for 14 days, and limited Christmas offer is coming! Be the lucky one!

How To Handle Criticism With The Help Of Live Chat Software

Time to time again customer service is talked about. But have anyone told you before that customer service all about handling unhappy, rude, upset unsatisfied customers? No? Let us look at this side of the picture. Customers can make or break your company therefore you need to be very careful while dealing with them. You will have to face a lot of criticism from them. But the key point is that you should lose your temper. Instead of giving up follow the simple process to manage the difficult customers.

Ensure excellent class of service:

• Quality service does miracle.
• Be friendly with your customers and listen to their problems with patience.
• Give them attention and do not get puzzled.
• Adjust your own mind set and determine what is bothering your customer / prospect. And the online business men can integrate live chat software to their projects to keep in direct contact with them.
• Delay in response can also be a negative point.
• Offer your customer a solution to their issue or might give them the power to decide the compensation for the situation.
• A return of product or cancellation of services if possible should be immediately carried.

“Customer is always right.”

• Never indulge in an argument with the customer.
• Make them feel that you truly understand their point of view how sorry you are.

Another type of customer is the one who have negative attitude towards company because of their past experiences. Value them and check back giving them with a solution. You may ask humbly, “Would that be satisfactory sir?” Tell them you still care in order to change their view about you. Focus on the customer demands to retain them. Certainly live chat software would be a helpful communication tool online.

Helponclick Supports You Maintain The Business Easily

Running an online business is quite a challenging task but HelpOnClick has made it easier for you. It has developed live chat software to provide live help to the customers and prospects. A prospect needs to talk to the business representative while they are shopping online, as there are many questions in their minds to ask. Taking care of the customers’ demands will uplift the business higher and the reputation will also increase. The software will help you cater the basic needs of the customers right away without any delays. When a visitor comes to your web you can greet them warmly and graciously to welcome them all the way through.

The live chat for website is fully featured software which is extremely user friendly and needs no technical knowledge. Anyone can use it flawlessly and make the communication between you and your potential customer stronger. It is highly customizable and you can also integrate it on Facebook business page for effective promotion. You can gain numerous benefits by sing it and the reseller of software will earn life time commissions through that. Isn’t amazing? The one reselling the live chat software will receive 30% discount on plans and packages. You can independently decide the pricing for the live chat.

Customer service is an important aspect to make the business successful. And a friendly support service will get you the confidence of the customers immediately, HelpOnClick has been striving to provide their clients with viable web solutions. The customer service support software will be helpful in understanding and appreciating the online customers.You can tell them all the essential information which is needed by the customers anytime. Also the customers can freely ask the questions related to the product / service; and you can respond them instantaneously.

Get More Chats With Your Website Visitors

There are two points of view on number of website live chat sessions. Some people say ‘the more the better’ and others believe in the opposite. And both parties have their point. On one side, the more visitors contact you, the better your chances to sell are. On the other side, many inquiries force business owners hire extra chat agents with all that it implies.

We believe that large number of chats is always important. Website owners have more chances to sell products if customers can easily contact the company and talk to a sales agent. If there are a lot of customers who contact you to complain about your products or services, or ask for information that can be found on the website, here you have a signal that something goes wrong. This is good because when you are aware of problems, you can solve them.

How to engage customers into a live chat? Just invite them, manually or automatically. HelpOnClick live chat provides a powerful tool of automated invitations. Go to Admin > Customize > Invitation Window and set up invitation rules. Here are some tips on how you can improve your invitations.

Experiment with invitation texts. Customize default message using the proper style that corresponds to your website content. Search for catching attention phrases. Be creative.

Consider visitor’s interest. Set up conditions that should apply for invitation to pop up. You can define referrers and current URL. Let’s say if the current URL contains the word ‘pricing’, ask if the visitor has questions about your pricing options. If referrer URL says that the visitor came from your promotion page, ask if he is interested in promotion details.

Allow visitors to talk to the right person. Why don’t you write “Talk to our CEO” in your invitation window once a week? Your visitors will be pleased. And the accepted chat will be sent directly to your CEO. If there are any specific offers on your website and you have a person responsible for customer communications, specify in your invitation that the visitor will contact the right person on the first try.

Experiment with settings and texts and see what works better for your website. We hope that you can easily increase the number of your live chat sessions and provide timely help to your website visitors.

Helponclick Allows You To Deal With The Customers Competently

They say good customer get you everything. They are 100% true; a prospect that is happy and satisfied by the customer service will definitely come again to you. It becomes difficult to render appropriate help to the customers on time in an online business but not anymore. HelpOnClick is here with a web solution that is developed just according to the needs of the business and customers. The live chat software can be customized keeping in view the particular demands and expectations. It is pretty much important for an organization to keep in touch with the customers quite often. This way you will be receiving regular feedback from them and will be able to resolve their issues right on time. The live chat software is all about keeping customers contended. Enhancing the quality standards of the customer service will increase the conversion rate and at the end of the day sales. That’s not it! The reseller of the software will receive several perks; they can earn money through life time commissions.

Be a good listener:

A company who listens patiently to their customers makes wonders of success. To identify the problematic areas in your product, service, or management or in any other related aspect; listen to your customers. They are the best interpreters; they will tell precisely where you are lacking. In an online business you can integrate HelpOnClick live chat on website or on Facebook business page in order to interact with the customers. You have to helpful to the prospects and potential customers even it does not yield any monetary profit immediately. You will earn their reliance and loyalty and this would be an excellent start.

This software is available to you for trial of 14 days at absolutely no price. Take advantage of the best offers and hurry up to get it.

How to Improve Your Live Chat Service: Chat Scripts

Live chat on websites is mostly used for sales and customer service. Technical support mostly requires technical knowledge, but how to make sure that your sales operators perform good job?

You might have hired experienced operators who know perfectly how to communicate with potential customers. They close the best deals and make your potential customers love your products and services. But you have probably noticed that sales results of your operators can differ greatly. What if your best agent quits your company? Will you be able to keep your service standards on the same level?

The best way of performing great quality services is to be independent form particular operators. That is why you need best practice live chat scripts. You might think of canned messages, but it is not the same. Canned messages are used for quick answers to particular questions, but they do not lead you to closing a sale. Chat scripts show you how to lead customer’s thoughts and attention, how to handle rejections and address concerns, how to disclose their real needs. Those are the scripts that every chat agent should learn by heart. Thus you make sure that all your chat agents meet your service standards.

How to compose sales chat scripts? You’ll need to apply your skills in analytics. Read your chat history, compare the scripts that led to sales with those that led to nothing and find the differences. Remember your experience in offline sales: how do sales agents communicate with customers? How do they lead customers to a purchase? Which questions do they ask? Sum up the best practices and compose sales scripts. Make sure that your operators follow the scripts while chatting.

It’s important that you monitor chat activities and see how the new scripts work. Most probably they will need some tweaks after the first test. Don’t be afraid to make changes. Experiment with texts and conversation structure; find what works best for you.

We’ll be glad to see your questions on the topic. Probably you’ll share your scripts with us for a discussion, we are here to help.

Service interruptions – a word from our CEO

Today, HelpOnClick clients experienced service interruptions for long periods of the day. This is one of those rare cases I’ve come across during my 8 years of managing HelpOnClick and I’d like to be transparent and shared our experience with you.

So here’s what happened: for the last few of days, we’ve been under a massive DDoS attack on our servers, after trying to blackmail me to pay in order to stop the attack.
Although nothing was breached or hacked, this attack was (and still is) extremely brutal and caused our main website and parts of our service to go down on and off.

The attack was so brutal that we had to use a DDoS protected proxy to restore our services. This was last week and it worked fine until today when we found we didn’t have everything DDoS protected so we had to protect it. That took time to setup, prepare and adjust and of course some other things were affected so we had to fix those.
Now I’m happy to say that everything is up and running.

We are doing everything we can to be protected from such attacks in the future.
I apologize for the inconvenience and thank you for your patience.

For questions, insights or anything else, please contact our support by chat, email or phone.
I will be happy to hear from you in person, here are my personal contacts:

Neran Ashkenazi
CEO
Email: neran@helponclick.com
Twitter: @neraner
Blog:  neranashkenazi.com (get exclusive insights about HelpOnClick)

Less expensive and most reliable customer service support software

Businesses grow on the basis of customer relation; therefore, you need to build strong connection with them. It will not hurt your budget at all but eventually yield you excellent results. HelpOnClick has developed great customer service support software for online businesses and online projects that would meet the customer expectations just as they want and they would receive top quality service from you. Customers usually have to ask questions before they make a purchase and after sale services are even more important as supporting customers with problems is said to be the finest gesture to show they are being appreciated. Similarly, chat application on Facebook by HelpOnClick lets you focus on the existing customers and assists you to make new ones then and there. You can engage visitors in discussions and get useful suggestions from them to improve the standards of the business. Facebook application can be more beneficial for small to medium business and enhance the satisfaction level.

Prospects would certainly embrace customer service support software and the business managers would attain competitive edge over its opponents. Internet is a vast board and you tend to lose a customer because of weak customer service. Instead of quitting you can choose chat application on Facebook to integrate on fan / business pages to interact actively with the customers and potential customers. Chat operator would understand implicitly what is expected of them while they interact with customers. You can receive customer feedback from chat application also which is helpful in measuring the performance level. Remember! Good service is the foundation of a successful business. Continued growth will follow its coast from there and bigger, faster and better image would emerge. Good customer service would create loyal customer base whose presence lends you repeat business over and over.

HelpOnClick Live Chat is Extended with New Features

We’ve just released a native live chat application for Android devices, and we have some more great news this week. We have improved customization options, and now you can have separate pre-chat fields, email and other settings for each of your website; and we have added new automatic invitation rules.

Website settings: pre-chat fields and email

From now on you do not have to invent general questions for pre-chat fields to suit all your websites. Now you can customize pre-chat fields for each of your websites. All your websites will look absolutely independent, but you’ll be comfortably operating all chats from a single account. Still there is a possibility to define general settings for all websites, and settings for a particular website will override general settings. Check out manuals to see how it works.

Left offline messages and chat transcripts can also be sent to different email addresses depending on the website or department. Collecting messages from several websites to one email and forwarding them to the right departments have filed as a history. Set up individual email address for each website or department and get messages delivered directly to the right person. Find setup instructions in the manuals.

Powerful invitations rules

As you may know HelpOnClick live chat allows setting up automated invitation rules. The website visitors are invited automatically after certain time spent on your website. The new feature allows adding various conditions, such as referrer or URL. You can define, if referrer contains, or does not contain some phrase, starts or ends with certain words, and customize your invitation message according to a customer type.

You can also decide when and how to invite first time and returning visitors, and, of course, choose the website where these rules apply. Try it now! Find detailed setup instructions in the manuals.

We hope that the new features will make your experience with HelpOnClick live chat even more profitable. And we will be glad to see your feedback.

Let HelpOnClick Boost Your Business

HelpOnClick has developed amazing software for you that would be helpful in elevating the business success. The real time live chat software once integrated on Facebook will fetch more traffic to your website and thus increase the number of sales. You will see numerous benefits with the chat software by HelpOnClick. It needs no installation, just a simple block of code will be pasted to the website and there you go live. You can talk to the customers and visitors online and address their problems right away. No visitor either on your website or on Facebook fan page goes disappointed on the customer service, as you will be there 24/7 to render them help. As I mentioned earlier that this software brings various advantages, one of them is life time commissions for the reseller of the software. Isn’t it wonderful? They will get 30% discount on all plans and they can independently decide the pricing for your customers. Opt the preemptive approach and surprise your customers and clients with this unique product. The spontaneous and precise live chat always helps promote the sales and happens to be more comprehensible for the website visitor who loves to know more and more before making an opinion

That’s not all! The reseller of software will get free, 100% white labeled product and developer resources for integration on your account. So get ready to boost the sales volume and reputation of the business.You give excellent support service to your customers with HelpOnClick live chat for website and Facebook or any other online project. Live assistance to the customers was never this simple and affordable before. You definitely would like to get all these benefits, hurry up and avail the exciting offer of 14 day free trial. Good Luck!