New HelpOnClick Update – Operator Picture in the Widget

As we may have already accustomed you all with constant improvements to the HelpOnClick Live Chat Software, after the great Chat via SMS Feature, we are now proud to announce a software update, with a new enhancement included.

You can now build even more trust for your visitors, by adding the picture of your operator within the Chat Widget. This feature will make your website visitors feel more comfortable while chatting with one of your operators.

This improvement adds a more personal approach and will significantly increase the amount of visitors that become your customers.

Here’s a snapshot of how it looks:

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New HelpOnClick Feature – Chat Support via SMS

As we, the HelpOnClick Team, have always tried to improve our Live Chat Software, we are now going Live with a new, unique feature.

HelpOnClick now provides the possibility to use Live Chat via SMS. By using this new feature, you will be able to provide chat support to your customers using your mobile phone.

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New on HelpOnClick – Help & Feedback community, powered by QHub

Many times when a visitor goes to your website, the first things that come to mind are questions; and how can these be answered. Therefore, adding a Questions and Answers section to your website is a great way to engage, understand and help your users. To gain even more insights on what your users are looking for, answer their questions and help them know you even better, the solution is QHub.

QHub is a great way to answer your users’ questions and even build a Q&A community. And this can only be a beneficial thing for your business. Check out the QHub website for even more information on this great tool.

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HelpOnClick Plugins to integrate with 3rd party software

If your website is based on one of the many free, open source website management systems; and you are wondering how to integrate our Live Chat Software with your site, then keep reading. In this article, we will show you how to use the HelpOnClick Live Chat Application on your website, blog or online store.

Besides any other type of website, HelpOnClick works great with many popular web platforms:

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HelpOnClick Live Chat Software – Now Coming with New Features

The HelpOnClick Live Chat Software has been constantly improving; and we are now happy to announce some new, very useful features, already available. Keep reading to find out more information!

To see these features Live, just Log into your account or Register for an absolutely free 14 days trial, in 30 seconds.

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The HelpOnClick Blog – Better Late than Never

HelpOnClick is the Live Chat software that enables you to increase sales and conversions with Live Help; and dramatically improves your support, just as our tagline says. Until now, we’ve supported the success of your business by providing you with a high quality, easy to use and highly customizable Live Chat application.

We’ve facilitated your business to provide a great customer experience and to gain helpful insights from your customers’ activity on your website, therefore substantially increasing your sales.

Now, it’s time for the next step. It’s time for the HelpOnClick Blog.

If you are a first time visitor, be sure to check out our Live Chat software. With HelpOnClick, Live Chat is as easy as it gets:

• Take a tour,
• Check out our Customer Testimonials,
• Visit our Help page for easy instructions,
• Start an absolutely free 14 days trial in just 30 seconds.
• Or just contact us instantly, on the HelpOnClick website,  using the Chat widget at the bottom-right corner of your screen.

To enjoy more of the HelpOnClick experience, be sure to check this blog regularly for even more resources:

• Product updates,
• New Features,
• Tips and tricks you can use to improve our Live Chat Software performance even more.
• Tutorials and How-to Guides,
• Other useful information, to help your business go to the next level, through efficient Live Support.

We would love to have your feedback, suggestions and comments, so we can provide you with the greatest Live Chat application out there.

We are always happy to help with your requests, so be sure to contact us anytime you have any concerns or feedback. It’s all very easy. Just use our Contact Form, contact our Live Support, on the HelpOnClick website, using the widget; or post a comment on our blog.

Thank you for visiting the HelpOnClick Blog! We look forward to having your thoughts.

Enhanced Connect Options: Twitter and Facebook

We have recently needed to update the way Qhub implements Facebook Connect due to issues with the previous implementation.

We are now using Facebook’s new ‘graph’ implementation, but because of this we are now missing a key piece of information for domain forwarded hubs. We used to only ask you for Application name, Callback URL, API Key and API Secret; but you now also need to supply your Facebook Application ID for this new implementation to work. If you are using your own Facebook application within your Qhub then please provide this information as soon as possible to get Facebook Connect working again.

Along with the new Facebook implementation we have also included Twitter Connect. Members will now be able to Sign in or Register using Facebook Connect, Twitter Connect or by filling in the form provided.

Improvements to Custom Analytics

We have changed the interface for your Qhub Analytics settings page (/settings/analytics/) – it is now possible to enter tracking code into either the header or the footer of your Qhub.

If you wish to use Google’s asynchronous tracking code, you will need to place it into the header of your Qhub as per Google’s implementation guide (http://www.google.com/support/googleanalytics/bin/answer.py?answer=174090).? This can be done by pasting your code snippet into the ‘Header Analytics Code’ box.

If you are replacing your traditional tracking code with new asyncronous code then be sure to delete your old code from the ‘Footer Analytics Code’ box beneath.? It is now also possible to place meta tags within the header box if you wish, but make sure that you place them above any tracking code you enter into this box.

Member Messaging Now Available

It’s now possible to send a message to any of your Qhub friends – simply go the profile page of the person you want to contact and click on the ‘Send Message’ button in the top right corner of their profile:

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Friendly Urls and More Webmaster Tools (RSS, ATOM and Canonical)

We were asked the question “Can you edit the way the question URL’s display for SEO purposes? Or is this in the plans at all?“, and today we have released this functionality. This is on by default in new Qhubs, but so as not to affect any SEO work already in place we have not turned it on for existing Qhubs.

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