OnClick Solutions ltd http://blog.onclickltd.com Blog Wed, 15 Feb 2012 12:30:50 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 HelpOnClick Integration with BigCommerce, Kentico CMS and ZOHO http://blog.onclickltd.com/2012/02/15/helponclick-integration-with-bigcommerce-kentico-cms-and-zoho/ http://blog.onclickltd.com/2012/02/15/helponclick-integration-with-bigcommerce-kentico-cms-and-zoho/#comments Wed, 15 Feb 2012 12:05:39 +0000 Nicoleta Olteanu http://blog.onclickltd.com/?p=1069 In an effort to provide our users with a better service and lots of integration possibilities, we have again updated our plugins section, with three new tools, which will help you get maximum benefits, by integrating Live Chat with your website.

So, here are some great new tutorials to integrate Live Chat with:

BigCommerce  Kentico CMS  Zoho Help Desk

Integrate Live Chat with BIGCommerce

BIGCommerce is a shopping cart system that allows you to sell on Facebook or IPhones, get found on search engines and easily send automated emails to your customers.

To integrate Live Chat with your BIGCommerce Store, follow these steps:

  • Log into your BIGCommerce Administration account, from your store’s address or by going to: www.bigcommerce.com/login.php.
  • In the Settings dropdown, select Live Chat Settings.

  • Select “Other Third Party Live Chat Service” in the list then click “Save” to enable the chat.
  • Once you click Save, there will be a new tab under your Live Chat Settings section. Select the new tab called “Other Third Party Live Chat Service”.
  • On your HelpOnClick console, go to Admin->Code and copy the HTML code.

  • On your “Other Third Party Live Chat Service” tab > scroll down to Settings > Live Chat Code and paste the code you just copied from the HelpOnClick console.

  • Choose the location of your chat from the “Chat Box Location” dropdown. If you choose to implement an icon or a text link, these will appear at the selected location, however the widget will be shown at the bottom left or right side of your store, depending on your preference.
  • Click Save and that’s it! Your BIGCommerce Live Chat is now up and running, ready to assist your customers.

 

Integrate Live Chat with Kentico CMS

Kentico CMS is a complete solution that helps you build and manage websites, online stores, communities or intranets, all in an easy to use platform.
To integrate Live Chat with Kentico:
  • Log into your Kentico Administrator account.
  • Go to Content > Corporate Site, click Edit then select Master Page, on the right side panel.
  • Go to your HelpOnClick console, into Admin > Code and copy the HTML code.

  • Paste the code on your Kentico CMS, just under the first opening <body> tag, like in the below screenshot.

  • Click Save and the chat widget will be ready to use on your Kentico website.

Integrate Live Chat with ZOHO Support

ZOHO is a well-known system, providing a wide range of features and tools. It also comes with a Help Desk, called ZOHO Support that helps you easily capture customer requests.

This is how you can integrate your Live Chat Transcripts from HelpOnClick and turn them into tickets inside your ZOHO Support system:

  • If you have not set up your ZOHO Support account and email address, you can follow this tutorial to do so.
  • Log into your HelpOnClick Console and go to Admin > Settings.
  • Enter your ZOHO Support email address under “Email to collect messages”, then tick the box below to automatically receive chat transcripts via email. Click Save to enable the changes.

  • That’s it! You are now ready to turn your chat transcripts into support tickets into ZOHO.

 

Use these tutorials to integrate Live Chat with your website and get ready to turn even more of your visitors into customers.

HelpOnClick is constantly making new developments, so if we missed your platform, please feel free to contact us or post a comment below.to suggest new plugins.

]]> http://blog.onclickltd.com/2012/02/15/helponclick-integration-with-bigcommerce-kentico-cms-and-zoho/feed/ 0 Integrate Live Chat with your Online Store http://blog.onclickltd.com/2012/02/10/integrate-live-chat-with-your-online-store/ http://blog.onclickltd.com/2012/02/10/integrate-live-chat-with-your-online-store/#comments Fri, 10 Feb 2012 11:27:56 +0000 Nicoleta Olteanu http://blog.onclickltd.com/?p=1062 In an effort to constantly improve our Live Chat service, HelpOnClick has now increased the number of Online Store platforms on which you can easily integrate Live Chat, to increase your sales and gain your customers’ satisfaction.

HelpOnClick provides integration possibilities with Magento, ZenCart, osCommerce, PrestaShop, XCart and now, you can also integrate Live Chat with opencart.

opencart

To easily integrate Live Chat with your online store, here are some instructions on how to do that, using opencart, our most recent plugin, and also using Magento or Zencart, some of the most popular web store platforms.

Integrate live chat with opencart

  • On your HelpOnClick console, go to Admin->Code and copy the HTML code
  • On opencart files, locate file “footer.tpl” in “catalog/view/theme/default/template/common” folder (this is for the default template. For other templates the folder may change accordingly)
  • Open the file in your favorite editor (such as Notepad) and find the </body> tag at the bottom of the file
  • Paste the code you copied earlier just before the </body> tag
  • Save the file and upload to the server
  • That’s it!

Integrate live chat with Magento eCommerce

  • On your HelpOnClick console, go to Admin->Code and copy the HTML code.

  • Login to Magento admin and choose “System” and then “Configuration” sub menu
  • Click on “Design”

  • Open “Footer” and find “Miscellaneous HTML”. Paste the HTML in the text box

  • Click on “Save Config” button. That’s it!

Integrate live chat with Zen-Cart

  • On your HelpOnClick console, go to Admin->Code and copy the HTML code

  •  On Zen-Cart files, locate file “tpl_main_page.php” in “/includes/templates/[template_name]/common” folder
  • Open the file in your favorite editor (such as Notepad) and find the </body> tag at the bottom of the file
  • Paste the code you copied earlier just before the </body> tag
  •  Save the file and upload to the server
  • That’s it!

All of our plugins, to integrate Live Chat with your online store, and many more, are always available on our website, under the Plugins section:  http://www.helponclick.com/integration.php

 We would be happy to hear from you if you have any suggestions, questions or any thoughts regarding our Live Chat software or any of the plugins. Feel free to Contact our team for support or post a comment under this post to let us know your thoughts. 

1.       Open “Footer” and find “Miscellaneous HTML”. Paste the HTML in the text box

]]> http://blog.onclickltd.com/2012/02/10/integrate-live-chat-with-your-online-store/feed/ 0 New HelpOnClick Plugins for Live Chat with Helpdesk Tools http://blog.onclickltd.com/2012/02/08/new-helponclick-plugins-for-live-chat-with-helpdesk-tools/ http://blog.onclickltd.com/2012/02/08/new-helponclick-plugins-for-live-chat-with-helpdesk-tools/#comments Wed, 08 Feb 2012 10:49:50 +0000 Nicoleta Olteanu http://blog.onclickltd.com/?p=1049 As HelpOnClick has been constantly updating and coming up with new improvements, we’ve been working on providing new ways to integrate our Live Chat software into a Helpdesk application. And we’ve come up with some great additional instructions you can use in order to easily integrate Live Chat into your website.

Integrate Live Chat with your Helpdesk

Because your customers’ experience is one of the most important parts of your business, it’s vital to provide them with all possible communication channels, so they can reach you for assistance anytime and in a fast and easy way. This is why, Live Chat support can be a great way to gain customer satisfaction, even if you already have a Helpdesk system. To make the process easier for you, HelpOnClick has developed new integration instructions, for some of the most popular Helpdesk tools.

      

With our HelpDesk integration instructions, you can easily install Live Chat on your Customer Support Portal and you can also turn your chats into support tickets, by forwarding transcripts to your support email address.

.

Integrate live chat with Zendesk

Install the chat widget on your Zendesk support portal

On your HelpOnClick console, go to Admin->Code and copy the HTML code

  • Login to Zendesk admin and choose “Settings” and then “Extensions” sub menu
  • Click on “add widget”

  • Scroll down and choose “Global JavaScript”

  • In “Title” field enter “HelpOnClick”
  • In “Available for” field choose “People who are not agents” (or any other choice)
  • In “Content” field:

1. Enter “</script>

2. Paste the HTML code

3. Click “Submit”

Forward HelpOnClick transcript emails to your Zendesk help desk

  • On your HelpOnClick console, go to Admin->Settings
  • Under “Email to collect left messages”, enter the your Zendesk email address
  • Tick “Automatically send all transcripts to this email” and hit “Save”

.

Integrate live chat with Freshdesk

Forward HelpOnClick transcript emails to your Freshdesk help desk

  • On your HelpOnClick console, go to Admin->Settings
  • Under “Email to collect left messages”, enter the your Freshdesk email address
  • Tick “Automatically send all transcripts to this email” and hit “Save”

.

Integrate live chat with Desk.com (previously Assislty.com)

Install the chat widget on your Desk.com support portal

  • Log into your desk.com account and go to Channels
  • If desired, disable the Desk.com (Assistly) default chat form, by going to Channels > Chat > Advanced Settings and turning “Chat Enabled” to “Off”

  • Under the “Support Center” section, select “Web Template” and click the Edit button

  • On your HelpOnClick console, go to Admin->Code and copy the HTML code

  • Scroll down the template editor until you find the “Contact Us Content”. Paste the code in the box. The contact section is placed in the portal’s sidebar and allows the widget and/or icon to appear on all pages of the portal.

  • Click Update to save the changes

Forward HelpOnClick transcript emails to your Desk.com (Assistly) help desk

  • If you didn’t already setup your Desk.com mailbox, you can use this tutorial video to set it up
  • On your HelpOnClick console, go to Admin->Settings
  • Under “Email to collect left messages”, enter the your Desk.com (Assistly) email address
  • Tick “Automatically send all transcripts to this email” and hit “Save”

  • That’s all. Your left messages and chat transcripts are now turned into support tickets on your Desk.com (Assistly) helpdesk.

You can also find these tutorials into our Plugins Section here:  http://www.helponclick.com/integration.php

If you have questions, recommendations or feedback, we would appreciate if you would Contact our support team and let us know your thoughts. You can also post a comment below the post and tell everyone what you think about these new integration features.

]]> http://blog.onclickltd.com/2012/02/08/new-helponclick-plugins-for-live-chat-with-helpdesk-tools/feed/ 0 New HelpOnClick Update – Operator Picture in the Widget http://blog.onclickltd.com/2011/12/22/new-helponclick-update-%e2%80%93-operator-picture-in-the-widget/ http://blog.onclickltd.com/2011/12/22/new-helponclick-update-%e2%80%93-operator-picture-in-the-widget/#comments Thu, 22 Dec 2011 12:09:30 +0000 Nicoleta Olteanu http://blog.onclickltd.com/?p=1039 As we may have already accustomed you all with constant improvements to the HelpOnClick Live Chat Software, after the great Chat via SMS Feature, we are now proud to announce a software update, with a new enhancement included.

You can now build even more trust for your visitors, by adding the picture of your operator within the Chat Widget. This feature will make your website visitors feel more comfortable while chatting with one of your operators.

This improvement adds a more personal approach and will significantly increase the amount of visitors that become your customers.

Here’s a snapshot of how it looks:

The image will show in the widget when an operator picks up an incoming chat, but also when an operator personally invites a visitor to chat.

Additionally, your operator picture will also be shown if a visitor chats through the expanded chat window, just like below:

 

How to set up an operator picture within the Chat widget?

It’s easy. Each operator can upload his/her own image under the “Settings” tab. This will override the default image.

You can also find this guide into our Help Section here: http://helponclick.com/help/image.html

Do you have questions, suggestions or feedback? We would appreciate if you would Contact our team and let us know what you think. You can also post a comment below and express your thoughts on this new feature.

 

]]> http://blog.onclickltd.com/2011/12/22/new-helponclick-update-%e2%80%93-operator-picture-in-the-widget/feed/ 0 New HelpOnClick Feature – Chat Support via SMS http://blog.onclickltd.com/2011/12/19/new-helponclick-feature-%e2%80%93-chat-support-via-sms/ http://blog.onclickltd.com/2011/12/19/new-helponclick-feature-%e2%80%93-chat-support-via-sms/#comments Mon, 19 Dec 2011 11:12:29 +0000 Nicoleta Olteanu http://blog.onclickltd.com/?p=1033 As we, the HelpOnClick Team, have always tried to improve our Live Chat Software, we are now going Live with a new, unique feature.

HelpOnClick now provides the possibility to use Live Chat via SMS. By using this new feature, you will be able to provide chat support to your customers using your mobile phone.

How to use this feature:

The Chat via SMS is very easy to set up and use. Just follow the below guide and your new tool should be up and running.

Log into your HelpOnClick account then follow these steps:

  • Tab: Admin
  • Tab: Setup
  •  Choose “Operators”
  •  Find the “SMS” column and enable it (double click) for chosen operator

Then go to:

  • Tab: Back
  • Tab: Settings
  • Find the SMS configuration section

In this section, you have several available options:

When I’m logged off - enable or disable chat notifications to your mobile phone.
Phone number country - choose the closest country from this list.
Phone number - your phone number, no country code.
Phone time zone - your time zone.
I’m available on - you’ll get chat notifications to your phone during those times only.

All countries listed within the Chat via SMS Section, except Israel, benefit from local numbers. Therefore, your mobile operator will only apply regular local SMS rates for using the service.

What are the costs?

The Chat via SMS feature is available with two pricing plans:

  • For USA and Canada – only  $99, onetime payment.
  • For other countries worldwide – only $169, onetime payment.

How to add this feature?

If you have not already tried HelpOnClick and you would like to test our Live Chat Software and add this feature as well, you can Get Started Here for a 14 days free trial, after which you can choose one of our affordable Pricing Plans.

If you are an existing customer, you can Upgrade your account here, and enable the Chat via SMS Feature.

If you have any questions, suggestions or feedback, feel free to contact us using our Live Chat Service, contact form or Help & Feedback Community. Additionally, you may also post a comment below the post.

]]> http://blog.onclickltd.com/2011/12/19/new-helponclick-feature-%e2%80%93-chat-support-via-sms/feed/ 0 New on HelpOnClick – Help & Feedback community, powered by QHub http://blog.onclickltd.com/2011/12/08/new-on-helponclick-help-feedback-community-powered-by-qhub/ http://blog.onclickltd.com/2011/12/08/new-on-helponclick-help-feedback-community-powered-by-qhub/#comments Thu, 08 Dec 2011 15:36:45 +0000 Nicoleta Olteanu http://blog.onclickltd.com/?p=1016 Many times when a visitor goes to your website, the first things that come to mind are questions; and how can these be answered. Therefore, adding a Questions and Answers section to your website is a great way to engage, understand and help your users. To gain even more insights on what your users are looking for, answer their questions and help them know you even better, the solution is QHub.

QHub is a great way to answer your users’ questions and even build a Q&A community. And this can only be a beneficial thing for your business. Check out the QHub website for even more information on this great tool.

 HelpOnClick now has a Help & Feedback Section

As HelpOnClick is always looking for improvements, after the recent Blog launch, we are now proud to announce our Help & Feedback community, powered by QHub.

To find our Questions and Answers, just click on the red “Help & Feedback” button at the right hand side of your screen. You will then see a window which will allow you to go through the questions our users have posted, ask your own questions or provide feedback.

 

As a HelpOnClick user, we are certain that you will find the Questions and Answers Section to be extremely useful. There are lots of advantages you can benefit from:

  • Get specific answers to specific questions.
  • Interact with other users and website admins, share your questions experience and thoughts.
  • Help others by sharing you knowledge.
  • Provide feedback to users who have helped you and get feedback from the users you help.
  • Provide suggestions and feedback to HelpOnClick and contribute to the improvements you want to see implemented within our application.

Being a part of our community is extremely easy.

Just Click Here and you’ll go straight to the Sign up form where you can fill in your details in a few seconds and become a member.

On the same page, you can also sign into our community just by logging in with you Facebook or Twitter account.

We look forward for you to become a valuable member of our community we encourage you to ask questions, make suggestions or provide your feedback.

Your contribution is very important to us and we appreciate all your questions, opinions, suggestions and thoughts. You are most welcome to check out our Help and Feedback community and leave us a comment below the post.

]]> http://blog.onclickltd.com/2011/12/08/new-on-helponclick-help-feedback-community-powered-by-qhub/feed/ 0 HelpOnClick Plugins to integrate with 3rd party software http://blog.onclickltd.com/2011/12/02/helponclick-plugins-to-integrate-with-3rd-party-software/ http://blog.onclickltd.com/2011/12/02/helponclick-plugins-to-integrate-with-3rd-party-software/#comments Fri, 02 Dec 2011 11:20:00 +0000 Nicoleta Olteanu http://blog.onclickltd.com/?p=1006 If your website is based on one of the many free, open source website management systems; and you are wondering how to integrate our Live Chat Software with your site, then keep reading. In this article, we will show you how to use the HelpOnClick Live Chat Application on your website, blog or online store.

Besides any other type of website, HelpOnClick works great with many popular web platforms:

E-commerce

                        

                                 

Content Management System

If you own an online store

HelpOnClick is very easy to install and use, with all major eCommerce platforms. Our Live Chat Software will allow you to get insights like what page your visitors are on or the products they are looking for.

If you are using Online Store Platforms like Magento, ZenCart, osCommerce, PrestaShop or XCART, you can easily enhance you customers’ experience and increase your sales, by providing Live Chat Support. With HelpOnClick, it is very easy. Just follow our instructions to install the code and be ready to improve your web store!

You can find instructions for all the above mentioned platforms, within our Plugins section.

If you own a static website or blog

The HelpOnClick Live Chat Software can also be used with the most popular Content Management Systems (CMS). Our application can be installed with just a few clicks on: WordPress, Joomla or Drupal.

Just use our installation instructions and prepare yourself for turning your visitors into customers and for gaining new insights on the type of content your visitors are looking for.

HelpOnClick is constantly making improvements, so if we missed your system, please don’t hesitate to contact us if you would like to suggest new plugins. Just use or contact form, chat widget or post a comment.

]]> http://blog.onclickltd.com/2011/12/02/helponclick-plugins-to-integrate-with-3rd-party-software/feed/ 0 HelpOnClick Live Chat Software – Now Coming with New Features http://blog.onclickltd.com/2011/12/01/helponclick-live-chat-software-now-coming-with-new-features/ http://blog.onclickltd.com/2011/12/01/helponclick-live-chat-software-now-coming-with-new-features/#comments Thu, 01 Dec 2011 13:39:04 +0000 Nicoleta Olteanu http://blog.onclickltd.com/?p=971 The HelpOnClick Live Chat Software has been constantly improving; and we are now happy to announce some new, very useful features, already available. Keep reading to find out more information!

To see these features Live, just Log into your account or Register for an absolutely free 14 days trial, in 30 seconds.

1.   Your Visitor’s IP address is now available under the Information Tab, when a chat session is active.

When a chat session is active, your operator can click the Information Tab and see specific visitor information, now including the IP address.

2.   New “Send to Developer” Button available under your “Admin” > “Code” Section

If you click “Send to Developer”, you will see a new window, which allows you to send an email to your developer, providing the code.

It’s very easy: just type your developer’s email address into the “Email” field. The “Message” box will contain a ready-made e-mail, which provides your developer with the code itself and with installation instructions. You can customize the email if you wish, or you can just click “Send”. And this is it; your developer receives your message and is ready to install your Live Chat Software on the website.

3.   New pagination on your “Archive” Tab.

To make navigation easier for you, we have created pagination under the “Archive” Section. This way, it will be easier for you to find a certain conversation, at a certain date and time, for instance.

4.     When there’s a new chat request, the pre chat fields filled by the visitor, are now displayed for the operators before accepting the chat.

This will allow your operators to address your visitors with their names, thus enhancing your customers’ experience.

If you would like to have a look at these features, just Log into your account or Register in 30 seconds, for an absolutely free 14 days trial.

If you have further suggestions, feedback or requests, you can contact us anytime by Chat, or just leave us a comment.

]]> http://blog.onclickltd.com/2011/12/01/helponclick-live-chat-software-now-coming-with-new-features/feed/ 0 The HelpOnClick Blog – Better Late than Never http://blog.onclickltd.com/2011/11/30/the-helponclick-blog-better-late-than-never/ http://blog.onclickltd.com/2011/11/30/the-helponclick-blog-better-late-than-never/#comments Wed, 30 Nov 2011 14:01:29 +0000 Nicoleta Olteanu http://blog.onclickltd.com/?p=958 HelpOnClick is the Live Chat software that enables you to increase sales and conversions with Live Help; and dramatically improves your support, just as our tagline says. Until now, we’ve supported the success of your business by providing you with a high quality, easy to use and highly customizable Live Chat application.

We’ve facilitated your business to provide a great customer experience and to gain helpful insights from your customers’ activity on your website, therefore substantially increasing your sales.

Now, it’s time for the next step. It’s time for the HelpOnClick Blog.

If you are a first time visitor, be sure to check out our Live Chat software. With HelpOnClick, Live Chat is as easy as it gets:

To enjoy more of the HelpOnClick experience, be sure to check this blog regularly for even more resources:

  • Product updates,
  • New Features,
  • Tips and tricks you can use to improve our Live Chat Software performance even more.
  • Tutorials and How-to Guides,
  • Other useful information, to help your business go to the next level, through efficient Live Support.

We would love to have your feedback, suggestions and comments, so we can provide you with the greatest Live Chat application out there.

We are always happy to help with your requests, so be sure to contact us anytime you have any concerns or feedback. It’s all very easy. Just use our Contact Form, contact our Live Support, on the HelpOnClick website, using the widget; or post a comment on our blog.

Thank you for visiting the HelpOnClick Blog! We look forward to having your thoughts.

]]> http://blog.onclickltd.com/2011/11/30/the-helponclick-blog-better-late-than-never/feed/ 0 Enhanced Connect Options: Twitter and Facebook http://blog.onclickltd.com/2010/11/09/enhanced-connect-options-twitter-and-facebook/ http://blog.onclickltd.com/2010/11/09/enhanced-connect-options-twitter-and-facebook/#comments Tue, 09 Nov 2010 13:57:37 +0000 John http://blog.onclickltd.com/?p=893 We have recently needed to update the way Qhub implements Facebook Connect due to issues with the previous implementation.

We are now using Facebook’s new ‘graph’ implementation, but because of this we are now missing a key piece of information for domain forwarded hubs. We used to only ask you for Application name, Callback URL, API Key and API Secret; but you now also need to supply your Facebook Application ID for this new implementation to work. If you are using your own Facebook application within your Qhub then please provide this information as soon as possible to get Facebook Connect working again.

Along with the new Facebook implementation we have also included Twitter Connect. Members will now be able to Sign in or Register using Facebook Connect, Twitter Connect or by filling in the form provided.

]]> http://blog.onclickltd.com/2010/11/09/enhanced-connect-options-twitter-and-facebook/feed/ 0