Here is what we have included within our first app mockups:

• A Real Time Traffic Monitor Screen – Where you will be able to see information about your real time visitors and invite them to chat.
• Chat Screen – This is where you can multi-chat with your customers and sees what they’re typing. From here, you can also transfer chats and send transcripts via email. We’ve also created a tablet version of this screen.
• Settings Screen – This is where you can easily control your profile information. 

The new social buttons can be added to the Widget, so that customers can easily use them while chatting with a representative.

In addition, the buttons can easily be set up to appear on the main chat window, just like in the image below.

The setup is very easy:

The buttons can be enabled from the Admin > Settings section, by filling in your social IDs and checking the corresponding boxes, for displaying the buttons either on the chat widget or window.

The settings can also be customized for each of your websites, by going to Admin > Setup > Website and editing the settings. 

Do you like the new buttons or have further feedback for our team? Post a comment below or Chat with us.

As the importance of customer service has gradually increased in recent years, it is crucial for any business to know how customer satisfaction can be gained, quickly and easily. Each company has its own specificity; however, a happy client is the standard across all fields of activity.

No matter what type of business you are running, a Live Chat service will significantly help increase the number of visitors who turn into your customers, by easily assisting them, directly from your website.

There are important benefits that a business can enjoy, while providing live assistance on their website.

If you are also looking to see what a Live Chat service can do for your business, our new Industry Focus Section will help you gain new insights.

Check out the Industry Focus and know the advantages of using Live Chat for business performance improvement.

HelpOnClick Live Chat can be implemented within a wide variety of websites and across many industries. We have highlighted some of them, so make sure to check them out and get useful information on how your business can benefit:

• Automotive
• Education
• Real Estate
• Retail
• Software Development
• Travel

Do you have feedback, comments or suggestions on approaching another type of industry? Feel Free to get in touch with us. Post your comments below or chat with us on Facebook.

If you have a Facebook Fan Page, then you would definitely want to get the most out of it, by providing Live Help to all the users who come and visit you.

Now, providing Live Chat on Facebook is easier than ever. HelpOnClick now comes with a new Facebook app, to add on your Fan Page. It’s quick and easy.

See it Live on Our Page

Visit our Addons section for an easy installation guide.

Key Benefits

Add value to your Facebook Fan Page, by providing Live Help to your customers!

• Easy contact and customer satisfaction: Provide personalized support to your Fans, help them better understand your business and encourage them to become your customers.
• More Fans, More Exposure: By having a Live Chat Feature on your Facebook Fan Page, more people will want to get in touch. This will result in a higher number of fans and in  more exposure for your company,
• Higher Conversion Rates: Live human contact is crucial to any business. Any potential customer is more likely to acquire a product or service after receiving advice or clarifications. You can ensure easy support to your prospecting Facebook customers, by using HelpOnClick Live Chat on your Fan Page.
• Mobility:  Chat with your Facebook audience from anywhere! Using our Chat via SMS feature you’ll never miss a chance to grow your business.

Click to Add Live Chat on your Fan Page and tell us what you think! Chat with us on Facebook and see how it works!

Now, you can enjoy the great features offered by HelpOnClick, by easily installing it on your store. Get the 14 days FREE Trial Now, so you can experience the benefits of using Live Chat on your website.

Your advantages:

• Add Live Chat to your Shopify Store in a matter of minutes, with an easy to use, straightforward tool.
• Improve your customer service FAST and EASY, by being available via Live Chat, whenever your potential customers need assistance.
• Know how your visitors reach your website and what they are looking for, so you can recommend relevant offers via Live Chat, converting more visitors into satisfied customers.
• Monitor your website real time traffic and easily send automatic and manual invitations to visitors, to increase your chance of growing your sales volume.
• Easy customization – you can set your custom text, theme, pre-chat survey and many more elements, so that they will fit your website perfectly.
• Comprehensive statistics on your chats, operator performance, visitor activity and more.
• Mobile Chat via SMS so you can provide your customers the support they deserve, from anywhere you are.

Go to our Addons section for an easy installation guide.

Is this feature useful for you? Do you have questions suggestions or comments? Tell us more, below this post, or Contact us for assistance. Our support team will be more than happy to help.

Now, HelpOnClick comes with a fresh integration tutorial, so you can add Live Chat to your CS Cart online store.

Here are the steps you can follow, so that your chat will be up and running in just a couple of minutes:

 CS-Cart 2.x:

• On your HelpOnClick console, go to Admin->Code and copy the HTML code

• Log in to the CS-Cart admin panel and go to Design->Blocks.

• Residing on the All pages location click on Add Block.

• Name the block anyhow you like, set Block content to HTML block.

• Paste your HelpOnClick code as raw HTML in the Block text field. Click Create.

CS-Cart 3:

• On your HelpOnClick console, go to Admin->Code and copy the HTML code

• Log in to the CS-Cart admin panel and go to Design->Blocks.

• Residing on the Default location click on the + button of any grid and click Add Block.

• Switch to Create New Block and select HTML block.

• Name it anyhow you like and switch to the Content tab.

• Paste your HelpOnClick code as raw HTML in the Content field. Click Create.

And that’s it! In a couple of minutes, you’ll be ready to improve your customer service and increase your business by providing one more communication channel to your customers.

You can also find this tutorial in our Addons section, along with other integration options.

If you have questions, comments or suggestions, please feel free to post your thoughts below or contact us anytime for assistance.

So, here are some great new tutorials to integrate Live Chat with:

    

HelpOnClick provides integration possibilities with Magento, ZenCart, osCommerce, PrestaShop, XCart and now, you can also integrate Live Chat with opencart.

1.       Open “Footer” and find “Miscellaneous HTML”. Paste the HTML in the text box

Integrate Live Chat with your Helpdesk

Because your customers’ experience is one of the most important parts of your business, it’s vital to provide them with all possible communication channels, so they can reach you for assistance anytime and in a fast and easy way. This is why, Live Chat support can be a great way to gain customer satisfaction, even if you already have a Helpdesk system. To make the process easier for you, HelpOnClick has developed new integration instructions, for some of the most popular Helpdesk tools.

With our HelpDesk integration instructions, you can easily install Live Chat on your Customer Support Portal and you can also turn your chats into support tickets, by forwarding transcripts to your support email address.

.

Integrate live chat with Zendesk

Install the chat widget on your Zendesk support portal

On your HelpOnClick console, go to Admin->Code and copy the HTML code

• Login to Zendesk admin and choose “Settings” and then “Extensions” sub menu
• Click on “add widget”

• Scroll down and choose “Global JavaScript”

• In “Title” field enter “HelpOnClick”
• In “Available for” field choose “People who are not agents” (or any other choice)
• In “Content” field:

1. Enter “</script>

2. Paste the HTML code

3. Click “Submit”

Forward HelpOnClick transcript emails to your Zendesk help desk

• On your HelpOnClick console, go to Admin->Settings
• Under “Email to collect left messages”, enter the your Zendesk email address
• Tick “Automatically send all transcripts to this email” and hit “Save”

.

Integrate live chat with Freshdesk

Forward HelpOnClick transcript emails to your Freshdesk help desk

• On your HelpOnClick console, go to Admin->Settings
• Under “Email to collect left messages”, enter the your Freshdesk email address
• Tick “Automatically send all transcripts to this email” and hit “Save”

.

Integrate live chat with Desk.com (previously Assislty.com)

Install the chat widget on your Desk.com support portal

• Log into your desk.com account and go to Channels
• If desired, disable the Desk.com (Assistly) default chat form, by going to Channels > Chat > Advanced Settings and turning “Chat Enabled” to “Off”

• Under the “Support Center” section, select “Web Template” and click the Edit button

• On your HelpOnClick console, go to Admin->Code and copy the HTML code

• Scroll down the template editor until you find the “Contact Us Content”. Paste the code in the box. The contact section is placed in the portal’s sidebar and allows the widget and/or icon to appear on all pages of the portal.

• Click Update to save the changes

Forward HelpOnClick transcript emails to your Desk.com (Assistly) help desk

• If you didn’t already setup your Desk.com mailbox, you can use this tutorial video to set it up
• On your HelpOnClick console, go to Admin->Settings
• Under “Email to collect left messages”, enter the your Desk.com (Assistly) email address
• Tick “Automatically send all transcripts to this email” and hit “Save”

• That’s all. Your left messages and chat transcripts are now turned into support tickets on your Desk.com (Assistly) helpdesk.

You can also find these tutorials into our Plugins Section here:  http://www.helponclick.com/integration.php

If you have questions, recommendations or feedback, we would appreciate if you would Contact our support team and let us know your thoughts. You can also post a comment below the post and tell everyone what you think about these new integration features.