New on HelpOnClick – Help & Feedback community, powered by QHub

Many times when a visitor goes to your website, the first things that come to mind are questions; and how can these be answered. Therefore, adding a Questions and Answers section to your website is a great way to engage, understand and help your users. To gain even more insights on what your users are looking for, answer their questions and help them know you even better, the solution is QHub.

QHub is a great way to answer your users’ questions and even build a Q&A community. And this can only be a beneficial thing for your business. Check out the QHub website for even more information on this great tool.

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Enhanced Connect Options: Twitter and Facebook

We have recently needed to update the way Qhub implements Facebook Connect due to issues with the previous implementation.

We are now using Facebook’s new ‘graph’ implementation, but because of this we are now missing a key piece of information for domain forwarded hubs. We used to only ask you for Application name, Callback URL, API Key and API Secret; but you now also need to supply your Facebook Application ID for this new implementation to work. If you are using your own Facebook application within your Qhub then please provide this information as soon as possible to get Facebook Connect working again.

Along with the new Facebook implementation we have also included Twitter Connect. Members will now be able to Sign in or Register using Facebook Connect, Twitter Connect or by filling in the form provided.

Improvements to Custom Analytics

We have changed the interface for your Qhub Analytics settings page (/settings/analytics/) – it is now possible to enter tracking code into either the header or the footer of your Qhub.

If you wish to use Google’s asynchronous tracking code, you will need to place it into the header of your Qhub as per Google’s implementation guide (http://www.google.com/support/googleanalytics/bin/answer.py?answer=174090).? This can be done by pasting your code snippet into the ‘Header Analytics Code’ box.

If you are replacing your traditional tracking code with new asyncronous code then be sure to delete your old code from the ‘Footer Analytics Code’ box beneath.? It is now also possible to place meta tags within the header box if you wish, but make sure that you place them above any tracking code you enter into this box.

Member Messaging Now Available

It’s now possible to send a message to any of your Qhub friends – simply go the profile page of the person you want to contact and click on the ‘Send Message’ button in the top right corner of their profile:

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Friendly Urls and More Webmaster Tools (RSS, ATOM and Canonical)

We were asked the question “Can you edit the way the question URL’s display for SEO purposes? Or is this in the plans at all?“, and today we have released this functionality. This is on by default in new Qhubs, but so as not to affect any SEO work already in place we have not turned it on for existing Qhubs.

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Webmaster Tools Now Available

The more search engine savvy Qhub owners among you will have been frustrated at the lack of a tools for verification and sitemap submission.? Well, now you can do this in the Webmaster Tools page (accessible from your Settings Page).

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Speed of Trust Through Q & A: How to Attract Profitable Customers By Pushing Buttons

Sustainable businesses are a reality because of trust, goods are purchased and services are consumed because of trust, literally every relationship ? be it commercial or personal is based on trust and yet, we don?t see businesses taking it seriously enough to make it a part of their business strategy, not doing so is leaving money on table.

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Choose Your Qhub Language

From the very start of Qhub.com we’ve had people creating Qhubs with contributions in a wide variety of languages – Spanish and Chinese especially.? To make these Qhubs even easier to use, you can now have your Qhub in your language of choice.

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New Feature: Badges are Live!

From today all Qhub members will be able to earn badges for their contributions to their hub. ?Qhub owners and admins will also be able to join in the fun.

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7 Ways You Can Use Q & A To Attract More Customers

Businesses have an insatiable thirst to gulp down as many customers as possible to help them remain afloat. The ability to attract and retain customers is proving to be more expensive than ever while customers are growing increasingly choosy and are beginning to let go of affiliations with any one particular brand. This depleting brand loyalty is a cause to fear. Among many ways you have at your disposal to attract and retain more customers, you now have the power of Trust based marketing using your Q & A site. Here?s how you can use it to attract more customers:

Win your customers with knowledge

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