Helponclick Supports You Maintain The Business Easily

Running an online business is quite a challenging task but HelpOnClick has made it easier for you. It has developed live chat software to provide live help to the customers and prospects. A prospect needs to talk to the business representative while they are shopping online, as there are many questions in their minds to ask. Taking care of the customers’ demands will uplift the business higher and the reputation will also increase. The software will help you cater the basic needs of the customers right away without any delays. When a visitor comes to your web you can greet them warmly and graciously to welcome them all the way through.

The live chat for website is fully featured software which is extremely user friendly and needs no technical knowledge. Anyone can use it flawlessly and make the communication between you and your potential customer stronger. It is highly customizable and you can also integrate it on Facebook business page for effective promotion. You can gain numerous benefits by sing it and the reseller of software will earn life time commissions through that. Isn’t amazing? The one reselling the live chat software will receive 30% discount on plans and packages. You can independently decide the pricing for the live chat.

Customer service is an important aspect to make the business successful. And a friendly support service will get you the confidence of the customers immediately, HelpOnClick has been striving to provide their clients with viable web solutions. The customer service support software will be helpful in understanding and appreciating the online customers.You can tell them all the essential information which is needed by the customers anytime. Also the customers can freely ask the questions related to the product / service; and you can respond them instantaneously.

Get More Chats With Your Website Visitors

There are two points of view on number of website live chat sessions. Some people say ‘the more the better’ and others believe in the opposite. And both parties have their point. On one side, the more visitors contact you, the better your chances to sell are. On the other side, many inquiries force business owners hire extra chat agents with all that it implies.

We believe that large number of chats is always important. Website owners have more chances to sell products if customers can easily contact the company and talk to a sales agent. If there are a lot of customers who contact you to complain about your products or services, or ask for information that can be found on the website, here you have a signal that something goes wrong. This is good because when you are aware of problems, you can solve them.

How to engage customers into a live chat? Just invite them, manually or automatically. HelpOnClick live chat provides a powerful tool of automated invitations. Go to Admin > Customize > Invitation Window and set up invitation rules. Here are some tips on how you can improve your invitations.

Experiment with invitation texts. Customize default message using the proper style that corresponds to your website content. Search for catching attention phrases. Be creative.

Consider visitor’s interest. Set up conditions that should apply for invitation to pop up. You can define referrers and current URL. Let’s say if the current URL contains the word ‘pricing’, ask if the visitor has questions about your pricing options. If referrer URL says that the visitor came from your promotion page, ask if he is interested in promotion details.

Allow visitors to talk to the right person. Why don’t you write “Talk to our CEO” in your invitation window once a week? Your visitors will be pleased. And the accepted chat will be sent directly to your CEO. If there are any specific offers on your website and you have a person responsible for customer communications, specify in your invitation that the visitor will contact the right person on the first try.

Experiment with settings and texts and see what works better for your website. We hope that you can easily increase the number of your live chat sessions and provide timely help to your website visitors.

Helponclick Allows You To Deal With The Customers Competently

They say good customer get you everything. They are 100% true; a prospect that is happy and satisfied by the customer service will definitely come again to you. It becomes difficult to render appropriate help to the customers on time in an online business but not anymore. HelpOnClick is here with a web solution that is developed just according to the needs of the business and customers. The live chat software can be customized keeping in view the particular demands and expectations. It is pretty much important for an organization to keep in touch with the customers quite often. This way you will be receiving regular feedback from them and will be able to resolve their issues right on time. The live chat software is all about keeping customers contended. Enhancing the quality standards of the customer service will increase the conversion rate and at the end of the day sales. That’s not it! The reseller of the software will receive several perks; they can earn money through life time commissions.

Be a good listener:

A company who listens patiently to their customers makes wonders of success. To identify the problematic areas in your product, service, or management or in any other related aspect; listen to your customers. They are the best interpreters; they will tell precisely where you are lacking. In an online business you can integrate HelpOnClick live chat on website or on Facebook business page in order to interact with the customers. You have to helpful to the prospects and potential customers even it does not yield any monetary profit immediately. You will earn their reliance and loyalty and this would be an excellent start.

This software is available to you for trial of 14 days at absolutely no price. Take advantage of the best offers and hurry up to get it.

How to Improve Your Live Chat Service: Chat Scripts

Live chat on websites is mostly used for sales and customer service. Technical support mostly requires technical knowledge, but how to make sure that your sales operators perform good job?

You might have hired experienced operators who know perfectly how to communicate with potential customers. They close the best deals and make your potential customers love your products and services. But you have probably noticed that sales results of your operators can differ greatly. What if your best agent quits your company? Will you be able to keep your service standards on the same level?

The best way of performing great quality services is to be independent form particular operators. That is why you need best practice live chat scripts. You might think of canned messages, but it is not the same. Canned messages are used for quick answers to particular questions, but they do not lead you to closing a sale. Chat scripts show you how to lead customer’s thoughts and attention, how to handle rejections and address concerns, how to disclose their real needs. Those are the scripts that every chat agent should learn by heart. Thus you make sure that all your chat agents meet your service standards.

How to compose sales chat scripts? You’ll need to apply your skills in analytics. Read your chat history, compare the scripts that led to sales with those that led to nothing and find the differences. Remember your experience in offline sales: how do sales agents communicate with customers? How do they lead customers to a purchase? Which questions do they ask? Sum up the best practices and compose sales scripts. Make sure that your operators follow the scripts while chatting.

It’s important that you monitor chat activities and see how the new scripts work. Most probably they will need some tweaks after the first test. Don’t be afraid to make changes. Experiment with texts and conversation structure; find what works best for you.

We’ll be glad to see your questions on the topic. Probably you’ll share your scripts with us for a discussion, we are here to help.

HelpOnClick Live Chat is Extended with New Features

We’ve just released a native live chat application for Android devices, and we have some more great news this week. We have improved customization options, and now you can have separate pre-chat fields, email and other settings for each of your website; and we have added new automatic invitation rules.

Website settings: pre-chat fields and email

From now on you do not have to invent general questions for pre-chat fields to suit all your websites. Now you can customize pre-chat fields for each of your websites. All your websites will look absolutely independent, but you’ll be comfortably operating all chats from a single account. Still there is a possibility to define general settings for all websites, and settings for a particular website will override general settings. Check out manuals to see how it works.

Left offline messages and chat transcripts can also be sent to different email addresses depending on the website or department. Collecting messages from several websites to one email and forwarding them to the right departments have filed as a history. Set up individual email address for each website or department and get messages delivered directly to the right person. Find setup instructions in the manuals.

Powerful invitations rules

As you may know HelpOnClick live chat allows setting up automated invitation rules. The website visitors are invited automatically after certain time spent on your website. The new feature allows adding various conditions, such as referrer or URL. You can define, if referrer contains, or does not contain some phrase, starts or ends with certain words, and customize your invitation message according to a customer type.

You can also decide when and how to invite first time and returning visitors, and, of course, choose the website where these rules apply. Try it now! Find detailed setup instructions in the manuals.

 

We hope that the new features will make your experience with HelpOnClick live chat even more profitable. And we will be glad to see your feedback.

Let HelpOnClick Boost Your Business

HelpOnClick has developed amazing software for you that would be helpful in elevating the business success. The real time live chat software once integrated on Facebook will fetch more traffic to your website and thus increase the number of sales. You will see numerous benefits with the chat software by HelpOnClick. It needs no installation, just a simple block of code will be pasted to the website and there you go live. You can talk to the customers and visitors online and address their problems right away. No visitor either on your website or on Facebook fan page goes disappointed on the customer service, as you will be there 24/7 to render them help. As I mentioned earlier that this software brings various advantages, one of them is life time commissions for the reseller of the software. Isn’t it wonderful? They will get 30% discount on all plans and they can independently decide the pricing for your customers. Opt the preemptive approach and surprise your customers and clients with this unique product. The spontaneous and precise live chat always helps promote the sales and happens to be more comprehensible for the website visitor who loves to know more and more before making an opinion

That’s not all! The reseller of software will get free, 100% white labeled product and developer resources for integration on your account. So get ready to boost the sales volume and reputation of the business.You give excellent support service to your customers with HelpOnClick live chat for website and Facebook or any other online project. Live assistance to the customers was never this simple and affordable before. You definitely would like to get all these benefits, hurry up and avail the exciting offer of 14 day free trial. Good Luck!

HelpOnClick Live Chat For Android Devices on Google Play!

We’ve been waiting for it for several months, and here it is: live chat application for Android devices has been released! And it’s absolutely free for all HelpOnClick subscribers.

From now on it will be real fun chatting with your website visitors. You don’t have to stay by your PC all day long, or use SMS to chat on your mobile. Our native application for Android devices keeps all our traditions in software development. It is intuitive, easy-to-use and very helpful. Even if you travel a lot, or like outdoor activities, you can always stay in touch with your website visitors. And it is same easy as using desktop or web applications.

As we promised, with mobile app you are able to keep track on your real time visitors and invite them for a chat, just like the desktop & web apps. Multiple chats, canned messages, sneak peak on real time typing, chat transfer, email transcript – all this features help you chatting playfully on your mobile device.

On Traffic Monitor screen you will see the visitors’ current page, their browser type, referrer, number of visited pages, time on site, invite status. Of course you will be able to invite to chat manually, before your website visitors decide to contact you.

The screens are adjusted for both mobile phones and tablets. Tablets’ screen size allows having canned messages always on your screen.  Isn’t it what you are accustomed to?

We did our best to develop an easy-to-use application for you. You can download live chat app for Android on Google Play. We hope you’ll enjoy using it and leave your reviews both on Google Play page and our Facebook page.

Optimize the power of social media; use application for Facebook chat

Do you wonder what social media can do for your business growth? Well, social media is the most powerful channel that can provide your business lead generation, increased traffic, promote business and keep in touch with the customers and make new ones. HelpOnClick being a wise company gave the businesses a simple and easy web based solution to do the above mentioned activities more efficiently, using the benefits of Facebook. Application for Facebook chat is an amazing tool that be conveniently integrated on Facebook business pages. Simple installation will allow you to provide excellent service to the existing customers, and prospective customers. Application for Facebook chat will give advice to the customers and they can reach out to you without any hindrance. Facebook is a low-cost tool which when combined with HelpOnClick technology give a way to communicate with the visitors, customers and prospects.

Social media networks especially Facebook gives you the opportunity to interact with the customers actively and before and after sale service can be rendered with perfection. You can talk real time to the customers and listen to their questions and suggestions. Application for Facebook chat by HelpOnClick will be useful to even promote the business to the masses effectively. Customers that are looking for interaction and communication will gain massive help through live chat on Facebook page. You can drive more traffic to you web page through Facebook and advertise the business via live chat. Success is definite when you use Facebook in an optimal way to elevate the business. You can encourage the customers to take part in active discussions thus; you can better understand their perspective. Improve your customer satisfaction and image of the company by giving outstanding support to the customers.

Live Chat Plugin for the Most light weight CMS- Joomla!

It’s a mission! To make it completely impossible! Any technology to exist that HelpOnClick does not have a plugin for! While we are up to something like that, can we forget Joomla? I don’t think so! HelpOnClick provides live Chat plugin for Joomla to make it easy breezy to integrate a super live chat solution to your Joomla powered website.

While HelpOnClick works as intelligently as you would want your live chat solution to work, high performance and user friendliness is a given! You do not only chat with the online visitors but you can actually spy them. Having said that, it was only meant in a good way. HelpOnClick lets you know what page your visitors are currently on so that you can initiate a chat with them related to that page or a possible interest. So chat for Joomla websites is now going to help tremendously to boost your online business

And for those who are wondering what Joomla is? It is an extremely powerful award winning CMS solution. It not only helps you build clever websites and online stores, but also a huge variety of powerful online applications. Amongst its competitors Joomla for its ease of use and extensibility has become very popular CMS software available. What makes it most loved is the fact its open source solution and it’s completely free of charge.

Assisting your website visitors was never that easy.While you already have the lethal combination of HelpOnClick, you can follow a small series of extremely easy step to install the monitoring code and get things to work. If you would like to learn the steps in install chat for Joomla or how to install the live chat plugin to your Joomla site please follow the links below:

 

Find out More about Your Customers – HelpOnClick Integrates with Google Analytics

Customers are the very purpose of a business, therefore, the more you know about them, the better. Now when the HelpOnClick live chat software is integrated with Google Analytics you have a great opportunity to learn more about your customers.

Until now, the HelpOnClick live chat software has been providing advanced statistics features, so you can find out information about your visitors’ activity, such as where they found your website and the keywords that used while searching, their start pages and much more. The statistics also allow you to see how your operators perform. But of course, there is always room for improvement; and we did just that.

Google Analytics is an indisputable resource when it comes to website statistics, therefore, along with the HelpOnClick built-in statistics; you now have another powerful tool to help you discover more about your website’s visitors and eventually, your customers.

All you need, in order to use this feature is to have both the HelpOnClick live chat software and Google Analytics installed onto your website. HelpOnClick will automatically detect your Google Analytics installation and integrate with your account.

Some examples from the information you can find are:
• Clicks on the Chat widget.
• Clicks to expand chat widget
• The number of times that widget expanded to Popup
• The number of failed chat invitations
• Users who reject your chat invitation,
• The number of chats by operator and department,
• Your total number of chats.
• The number of closed and hidden chat widgets.

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