Help Us Provide You a Better Service – Mobile Apps Mockups Waiting for Your Feedback

You’ve probably been waiting for this as much as we did, so here it is! Our developers have prepared the first mockups for our future mobile apps. Soon, we’ll be releasing native mobile apps for Android, IPhone and IPad and we’d really appreciate your opinion about the first “sketch”.

Here is what we have included within our first app mockups:

• A Real Time Traffic Monitor Screen – Where you will be able to see information about your real time visitors and invite them to chat.
• Chat Screen – This is where you can multi-chat with your customers and sees what they’re typing. From here, you can also transfer chats and send transcripts via email. We’ve also created a tablet version of this screen.
• Settings Screen – This is where you can easily control your profile information. 

New Feature – Social Buttons

After launching the new Facebook App, HelpOnClick has now developed a new feature, to enable users to provide social interaction to their customers, through the Live Chat system. Users can now add social buttons to their Widget and Chat Window, so that customers can Like their Facebook Page, Follow them on Twitter or on Google +1.

The new social buttons can be added to the Widget, so that customers can easily use them while chatting with a representative.

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Live Chat for Business Performance – The New HelpOnClick Industry Focus

While developing an easy to use Live Chat Software, the HelpOnClick Team has also been working on helping businesses increase their overall performance, customer base and sales volume.

As the importance of customer service has gradually increased in recent years, it is crucial for any business to know how customer satisfaction can be gained, quickly and easily. Each company has its own specificity; however, a happy client is the standard across all fields of activity.

No matter what type of business you are running, a Live Chat service will significantly help increase the number of visitors who turn into your customers, by easily assisting them, directly from your website.

There are important benefits that a business can enjoy, while providing live assistance on their website.

If you are also looking to see what a Live Chat service can do for your business, our new Industry Focus Section will help you gain new insights.

Check out the Industry Focus and know the advantages of using Live Chat for business performance improvement.

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New Addons – Add HelpOnClick Live Chat to 3dCart and LightCMS

As our users’ integration needs are growing, the HelpOnClick Team has been keeping up with these needs and has now developed new integration addons, for 3dCart and LightCMS. So, if you are using one of these platforms, keep reading this post to see how it works.

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NEW Feature: Integrate HelpOnClick Live Chat with Facebook

Communication is key for any business; and today, Facebook has become the ultimate realm of discussion and interactivity. People always want to be offered an easy way to get in touch. If you come to think about it, users are not so likely to leave Facebook to go to your website to call or email you. It’s not too convenient for them.

If you have a Facebook Fan Page, then you would definitely want to get the most out of it, by providing Live Help to all the users who come and visit you.

Now, providing Live Chat on Facebook is easier than ever. HelpOnClick now comes with a new Facebook app, to add on your Fan Page. It’s quick and easy.

See it Live on Our Page

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Live Chat Software for Shopify, by HelpOnClick – Available on the Shopify App Store

If you are among those who have been waiting for a possibility to integrate Live Chat with your Shopify Store, then today is your lucky day! We are now proud to announce our brand new Shopify App, which you can use to integrate HelpOnClick Live Chat within your Store.

Now, you can enjoy the great features offered by HelpOnClick, by easily installing it on your store. Get the 14 days FREE Trial Now, so you can experience the benefits of using Live Chat on your website.

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Integrate HelpOnClick Live Chat with your CS Cart online store

If you’re a regular visitor of the HelpOnClick blog, then you may already know that we’ve been working constantly on upgrading our Live Chat tool with more and more integration possibilities. If you have missed our most recent updates, check out our Addons section, where you will find all our integration tutorials.

Now, HelpOnClick comes with a fresh integration tutorial, so you can add Live Chat to your CS Cart online store.

Here are the steps you can follow, so that your chat will be up and running in just a couple of minutes:

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HelpOnClick Integration with BigCommerce, Kentico CMS and ZOHO

In an effort to provide our users with a better service and lots of integration possibilities, we have again updated our plugins section, with three new tools, which will help you get maximum benefits, by integrating Live Chat with your website.

So, here are some great new tutorials to integrate Live Chat with:

    

Integrate Live Chat with your Online Store

In an effort to constantly improve our Live Chat service, HelpOnClick has now increased the number of Online Store platforms on which you can easily integrate Live Chat, to increase your sales and gain your customers’ satisfaction.

HelpOnClick provides integration possibilities with Magento, ZenCart, osCommerce, PrestaShop, XCart and now, you can also integrate Live Chat with opencart.

New HelpOnClick Plugins for Live Chat with Helpdesk Tools

As HelpOnClick has been constantly updating and coming up with new improvements, we’ve been working on providing new ways to integrate our Live Chat software into a Helpdesk application. And we’ve come up with some great additional instructions you can use in order to easily integrate Live Chat into your website.

Integrate Live Chat with your Helpdesk

Because your customers’ experience is one of the most important parts of your business, it’s vital to provide them with all possible communication channels, so they can reach you for assistance anytime and in a fast and easy way. This is why, Live Chat support can be a great way to gain customer satisfaction, even if you already have a Helpdesk system. To make the process easier for you, HelpOnClick has developed new integration instructions, for some of the most popular Helpdesk tools.

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